Shipping policy
Shipping Destinations
We currently ship only to the United States.
Order Processing
Orders are prepared and packaged within 3–4 business days after payment is successfully completed.
Processing time does not include weekends or public holidays. During product launches, holidays, or periods of high order volume, processing may take slightly longer.
Shipping Fee
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Orders under US$85 before discounts: US$6 flat-rate shipping
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Orders of US$85 or more before discounts: Free shipping
The free-shipping threshold is calculated based on the original merchandise subtotal before discounts and before shipping fees and taxes.
Applying a discount will not affect free-shipping eligibility if the original merchandise subtotal was US$85 or more.
Shipping Time
Orders are shipped from mainland China via YunExpress.
After dispatch, the estimated delivery time is:
6–12 business days
The estimated total time from placing an order to delivery is approximately:
10–16 business days
These delivery times are estimates and are not guaranteed. Delays may occur due to customs clearance, weather, holidays, local delivery services, or other circumstances outside our control.
Tracking Information
All orders are shipped with tracking information.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
Tracking updates may take several days to appear after the package has been handed over to the carrier.
Customs Duties and Import Taxes
Orders are shipped from mainland China to the United States.
Customers are responsible for any customs duties, import taxes, brokerage fees, tariffs, or other charges imposed by U.S. customs authorities or local delivery providers.
These charges are not included in the product price or shipping fee unless otherwise stated at checkout.
Customs rules and low-value shipment exemptions may change. A product being small or low-priced does not automatically guarantee that no customs duties or import-related charges will apply.
If a package is refused or returned because the customer does not pay applicable customs charges, additional shipping or handling costs may apply.
Incorrect Shipping Address
Please carefully review your shipping address before completing your order.
If an order has not yet been shipped, please contact us as soon as possible. We will try to update the address where possible.
If the package has already been shipped, we may not be able to change the address.
If the package is returned because of an incorrect or incomplete address, the customer is responsible for the cost of reshipping the order.
Lost Packages
If your package is confirmed as lost in transit, please contact us.
Depending on the circumstances, we will work with you to arrange either:
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a replacement shipment; or
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a refund.
The specific solution will be discussed with the customer based on the tracking status and the availability of the purchased item.
Damaged Packages
If your package or product arrives damaged, please contact us within 7 days of delivery.
For damage caused during shipping, please provide:
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your order number;
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a clear, continuous video showing the unopened package, the opening process, and the damaged product;
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clear photos of the outer packaging;
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clear photos of the damaged product.
The unboxing video helps us verify the condition of the package and product before opening. We will review the submitted materials and work with you to arrange an appropriate solution, which may include a replacement, repair, or refund.
Contact
For shipping-related questions, please contact us at: