Preparing your piece
Each piece is prepared with care and leaves our studio within 4 days of your order being placed. Once your parcel is on its way, we’ll send you the tracking details so you can follow its journey.
ORDER INFORMATION
Shipping & Returns
Clear information for the journey from our studio to you.
Transit and tracking
For US orders, transit typically takes 6–12 days after dispatch. Transit times can vary by destination and carrier conditions. Tracking details are sent when the parcel is handed to the carrier.
30-day returns
If your unworn piece does not feel quite right, we accept return requests within 30 days of delivery. For returns not related to a verified quality issue, return shipping costs are the customer’s responsibility. Please contact us before sending an item back so we can provide the next steps.
Original workmanship
We stand behind our workmanship. If you notice a verified original manufacturing defect within one year, please contact us with your order number and clear photos. Natural variation, normal wear and accidental damage are not manufacturing defects.
Every stone is naturally formed, so variations in colour, texture and internal pattern are part of its individual character.
GOOD TO KNOW
Questions, kept clear.
A few practical details before your piece begins its journey.
When will my order ship?
Each piece is prepared with care and leaves our studio within 4 days of your order being placed.
How long does delivery within the United States take?
Transit typically takes 6–12 days after dispatch. Carrier conditions and destination can affect the final timing.
How will I receive tracking details?
We will send your tracking details once your parcel has been handed to the carrier.
Should I record an unboxing video?
Yes, please record one continuous video beginning with the sealed parcel and shipping label, then opening the package and inspecting your piece. This gives us a clear record if a transit-related damage or missing-item concern needs review.
Can I return my piece?
We accept return requests for unworn pieces within 30 days of delivery. For returns not related to a verified quality issue, return shipping costs are the customer’s responsibility. Please email us before sending an item back.
What does the one-year workmanship cover?
If you notice a verified original manufacturing defect within one year, please email us with your order number and clear photos. Natural variation, normal wear and accidental damage are not manufacturing defects.
Can I request a different bracelet size?
Our standard fit is 15–17 cm. Select your preferred fit or add your wrist measurement where available; we will confirm any adjustment before dispatch.